WORLDWIDE FREE SHIPPING ON ORDERS OVER €49

SHIPPING & TRACKING

Shipping Methods, Delivery time & Cost
Residents of Italy, the Czech or the Slovak Republic, are required to order via our European website.
 Estimated delivery timeShipping cost
International Standard Shipping - Registered Mail Europe 8-15 working days

€6

FREE on orders over €49

United States 15-20 working days
Other Countries 20-30 working days
Express Shipping - UPS European Union 1-2 working days €20
United Arab Emirates 5-7 working days
Express Shipping - FedEx Australia 5-7 working days €25
New Zealand 5-7 working days
United States 5-7 working days €30
Canada 5-7 working days
Dispatch Time
All available lenses from our online store are dispatched within five business days excluding toric.
The dispatch time for Toric lenses (lenses for myopic astigmatism) depends on the production time required for the selected shade, as these lenses must be custom made after the order is placed. The following Toric lenses: Innocent White, Creamy Beige, Mint Touch, Desert Dream, Caramel Brown and Lighter all have a production time of 4 weeks. The other toric shades production time may take up to 8 weeks.We cannot offer any guarantee and the time indicated is approximate.
Dispatch days are Monday through Friday and do not include weekends and Italian public holidays. Your Desio lenses are shipped from our warehouse in Italy.
Once your order has been shipped, you will receive a confirmation email which includes a unique tracking number as proof the consignment was sent. You can locate your tracking code by logging into your Desio account (Dashboard > View Order > Shipments: scroll down the page to view your tracking code).
 Type of lenses Dispatch Time (excluding promotions, weekends and holidays)
Spherical LensesIn Stock Plano - No power - 0.00 Within 5 working days
Myopia from -0.50 to -13.00
Hyperopia from +0.50 to +6.00
Toric LensesCustom Made on Pre-Order Innocent White, Creamy Beige, Mint Touch, Desert Dream, Caramel Brown and Lighter 4 weeks
Icy blue, Forest Green, Jungle Fever, Darker, Espresso, Cappuccino, Black Coffee, Cherry Coffee up to 8 weeks
Delivery times are approximate and not exact. Any delay does not constitute a rescission of the contract between desiolens.com and the Purchaser. If insufficient data is given by the Purchaser to process the order, we will not be responsible for delays in delivery. In case of delays on our part beyond the reasonable time, we will issue a refund to the Purchaser.
Tracking

Purchasers agree to track their own orders. Parcel tracking varies depending on the shipping method selected at the time of ordering:

  • Tracking Express shipping - UPS: UPS Expedited shipping is currently available for European Community countries and the United Arab Emirates for an additional €20.00 fee. These parcels can only be tracked on the UPS website.
  • Tracking Express shipping - FedEx: Expedited Shipping is currently available for United States, Canada, Australia and New Zealand for an additional fee. These parcels can only be tracked on the FedEx website.
  • Tracking Registered Mail: Desio’s regular shipping method utilises Registered Mail, which provides a unique code enabling customers to track the whereabouts of their parcel and requires a signature upon delivery. Purchasers agree to track their own orders. Kindly follow your shipment and be ready to sign for the delivery. The tracking code remains the same throughout the entire journey.
How do I track my order via Registered Mail
  1. All Parcels can initially be tracked on Dutch Post website (Post NL)
  2. Once the parcel arrives in the country of destination and clears customs, it must be tracked via your local postal service using the same tracking code (USA: USPS, UK: Royal Mail, France: La Poste, etc.).

 

Local Post Services

Click on your country to be redirected to your relevant postal service’s tracking website.

Argentina Austria Azerbaijan Belgium Brazil Canada Chile Cyprus Denmark Egypt Estonia Finland France Germany Greece Hong Kong Hungary Iceland Ireland Israel Japan Latvia Lithuania Luxembourg Malaysia Malta Netherlands New Zealand Norway Poland Portugal Qatar Romania Russia Saudi Arabia Singapore Spain Sweden Switzerland Trinidad & Tobago Turkey United Arab Emirates United Kingdom United States Generic tracking link
Please note: after dispatch, you must allow a couple of days for the postal service to upload the tracking code into their system between each update.
Important Notes
  • If an unsuccessful delivery attempt is made: The postal service will leave you a notice, and you must go and collect the parcel from your local post office.
    Parcels are held at the local post office for between 7-15 days (depending on your country) and after this time are automatically returned to the sender.
    In the event that a parcel is returned to our headquarters in Italy, we will notify the customer straightaway and offer reshipping options.
  • Returning parcels: If a Purchaser submits a wrong or insufficient delivery address which causes the return of a product to us, or if the item is unclaimed, the Purchaser agrees to pay 12€ (20€/25€ for Express Shipping) to desiolens.com for reshipping and repacking (desiolens.com agrees to cover the shipping charge only once - reimbursement is not permitted).
    If a parcel is returned to our headquarters and the customer requests a refund, the customer is responsible for the initial shipping and handling fees.
  • Important note to Australian customers: Unfortunately Australia Post does not provide online tracking for registered international mail, and therefore your parcel can only be tracked while in Europe.
    If this is not acceptable to you, we recommend you place an order via Express Shipping. If you still wish to place an order utilizing Registered Mail, please acknowledge and accept this as your decision.
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