Frequently asked questions

Whatsapp Chat

support@desiolens.com

Available, Italian time:
Monday - Friday 8:30 am - 5:00 pm

General Information

  • What is Desio?

    Desio® is a luxury brand of color contact lenses. Desio® lenses are manufactured by the Italian company, Qualimed srl. The lens design is patented and the brand is registered worldwide.
  • What is desiolens.com?

    DesioLens.com is an exclusive, worldwide, online store.
  • Who can order from desiolens.com?

    • Customers who have had a proper eye check and know they can tolerate contact lenses are welcome to buy from our site.
    • U.S residents, please note that the American Food and Drug Administration (FDA) requires that all contact lenses (including both Plano and power) are sold only on the prescription of a licensed practitioner.
    • Customers residing outside of the United States who order prescription lenses must also submit their contact lens prescription once a year when ordering.
    • If you reside outside of the United States and do not require prescription lenses, you will still need to confirm that you have visited an Eye Care Specialist and he or she has approved your use of contact lenses.
    • For instructions on how to order, please click on the following link: how to order
  • Do you have any local stores where I can purchase desio lenses?

    Please click on the following to take you to our store locator

What you should know before buying

  • Are Desio lenses only cosmetic, or can they be ordered with a prescription?

    Desio lenses are produced for those who only want to change the color of their iris, as well as for those who have acuity problems, such as myopia (nearsightedness), hyperopia (farsightedness) and astigmatism. Please consult with your Eye Care Specialist prior to determining whether you need prescription lenses or not.

    • Plano lenses are lenses with power 0.00, for those customers with 20/20 acuity vision, who only want to change the color of their iris
    • Power lenses are for customers with myopia (negative powers) or hyperopia (positive powers).
    • Toric lenses are for customers with astigmatism. These orders must be specially produced for a customer after ordering (custom made on preorder).

    Important note for toric orders: Prescription is mandatory for Toric orders
    Toric orders are final and CAN NOT be modified once they are placed. This is because toric lenses are custom-made.
    Please note the production time for toric lenses could take up to 8 weeks.

  • Are Desio lenses certified?

     Desio lenses have obtained the following certifications:

    • FDA 510K
    • CE Mark
    • EN ISO 9001:08
    • EN ISO 13485:03
    • MOH Free sales certificate
    • Other local countries' approvals...
  • How do I attach my prescription?

    Customers are welcome to raise a ticket via the Help-Desk and attach their prescription. Prescriptions must be issued by a licensed practitioner and include the eye doctor’s contact information, the customer's name, valid expiry date, and the parameters of the customer's eyes.

  • How many colors are available?

    • New Sensual Beauty Lenses collection: Eight shades (quarterly lenses).
    • Two Shades of Grey Collection: Two shades (quarterly lenses).
    • Coffee Collection: Four shades (quarterly lenses).
    • Attitude Collection - Monthly (1 tone): Four shades.
    • Attitude Collection - Quarterly (2 tones):  Four shades.
    • Attitude Collection - Quarterly (3 tones):  Four shades.
    • Sale & Pepe Collection: Two Shades
    • Very Peri limited Edition

    As the color blends with your natural eye color, we recommend you visit our BEFORE AND AFTER section prior to purchasing.

  • What range of prescriptions are available?

    Quarterly lenses
    All our quarterly lenses are available with or without correction. They are available in Spherical and in toric powers.

    Spherical powers are available from -13.00 to +6.00.

    • Plano (power: 0.00) 
    • Myopia lenses (nearsightedness) from -0.50 to -13.00
    • Hyperopia lenses (farsightedness) from +0.50 up to +6.00.

    Toric lenses for astigmatism:

    • Power/Sphere/Diopter: from 0.00 up to -10.00 and from + 0.50 up to +3.00
    • Cylinder: from -0.50 up to -3.00 (in 0.25 steps)
    • Axis: from 10° to 180° (in 10°).

    Monthly lenses

    Monthly lenses are available with or without correction. Only Spherical powers are available from -8.00 to +4.00.

  • What material are Desio lenses?

    Desio lenses are made from Polymacon (38% water content) or Hioxifilcon D (54% water content).

  • Are Desio lenses one size fits all?

    Contact lenses are not one size fits all.
    It is essential to check with your Eye Care Specialist whether these parameters are suitable for your eyes before purchasing the lenses (these parameters cannot be changed).

    CollectionsDiameter   
    Base Curve
    Sensual Beauty lenses14.5 mm8.7 mm
    Two Shades of Grey14.5 mm8.7 mm
    Coffee Collection14.5 mm8.7 mm
    Attitude Quarterly - 3 tones
    14.4 mm8.7 mm
    Attitude Quarterly - 2 tones 
    14.5 mm8.7 mm
    Attitude Monthly - 1 tone14.3 mm8.6 mm
    Sale & Pepe Collection
    14.3 mm8.6 mm
    Very Peri
    14.2 mm8.6 mm

  • What if I have different powers for each of my eyes in my prescription?

    If you have different parameters for each eye in your prescription, you will need to order two boxes. One with your left eye correction and the second with your right eye correction. Unfortunately, we cannot open the original packaging and mix your prescriptions. Please select the box "I need 2 different powers” to be able to select both corrections.

  • I have astigmatism, can i order Desio lenses?

    Desio toric lenses are currently available in the quarterly lenses collections:

    • New Sensual Beauty Lenses Collection:
    • Two Shades of Grey Collection
    • Coffee Collection
    • The Attitude quarterly 2 tones Collection
    • The Attitude quarterly 3 tones Collection

  • What is included in each box of Desio lenses?

    Each box of quarterly disposable lenses contains two lenses of the same power and color, stored in separate blisters with sterile saline solution.

     Each box of monthly disposable lenses contains two lenses of the same power and color, stored in separate blisters with sterile saline solution.

    Lenses are also accompanied by a color guide and correct usage information.


  • Where can I purchase Desio lens case?

    All Desio disposable lens orders are shipped with a free Desio branded lens case.


  • Can I purchase Desio contact lens solution?

    DesioLens.com does not sell contact lenses solution. You must purchase this from your local retailer. You can use any kind of all-in-one solution for soft contact lenses. Please choose well as contact lens solutions can also determine the comfort of the lens.


  • How much do Desio lenses cost?

    The price for Attitude Very Peri lenses is 39€.
    The price for Sale & Pepe Collection lenses is 39€. The Set costs 69€.
    The price for Attitude Monthly Collection- 1 tone lenses is 39€.
    The price for Attitude Quarterly collection - 2 tones is 49€
    The price for Attitude Quarterly collection - 3 tones is 59€
    The price for Sensual Beauty Lenses, Two Shades of Grey and Coffee Collection lenses is 42€.

    The price for New Sensual Beauty Lenses, Two Shades of Grey and Coffee Collection Toric lenses which are not kept in stock, but produced on request is 80€.
    The price for Attitude 2 tone Toric lenses which are not kept in stock, but produced on request is 89€.The price for Attitude 3 tone Toric lenses which are not kept in stock, but produced on request is 99€.

    All prices are in euros as Qualimed is based in Italy. Please note PayPal will automatically convert the total cost into your local currency before asking you to confirm payment.

  • What payment methods do you accept?

    DesioLens.com accepts payment either by credit card or from a PayPal account.
  • I cannot decide which color(s) to purchase, can i receive a free sample(s) to test the lenses prior to purchasing?

    Unfortunately, we do not provide free samples. The best advice we can offer you is to please check out our Instagram page. There you can look for pictures of real customers with a similar eye color to yours and check out their before and after pictures prior to purchasing.

  • How long can I wear Desio lenses?

    The collections stated below are quarterly disposable lenses. You can wear them for three months, daily, from the time the blister is opened. It is recommended that they are disposed of after the three-month period:

    • New Sensual Beauty Lenses Collection;
    • Two Shades of Grey Collection;
    • Coffee Collection;
    • Attitude Quarterly collection - 2 tones
    • Attitude Quarterly collection - 3 tones

    The Attitude Monthly Collection - 1 tone lenses are monthly disposable contacts.

    All unopened Desio lenses sealed in the blister with saline solution have a shelf life of five years from the time of their original production date. The exact expiration date is printed on the back of the packaging.

    It is recommended that the lenses are disposed of after the wearing period mentioned above to avoid the risk of contracting ulcerous keratitis.

  • Can I sleep with Desio lenses?

    No, it is not advisable to sleep with any kind of contact lens. Your eyes must rest during sleep. Please remove your Desio lenses before sleeping and put them in some lens solution or dispose of.

All about shipping

  • To which countries does desiolens.com deliver?

    DesioLens.com ships internationally, to all countries (with the exception of Bolivia, Mexico, Somalia, Turkey, Vatican City, Venezuela, and Yemen - due to customs issues otherwise it seems that we are having issues with those countries).
    We also do not ship to Italy, Czech Republic, and Slovakia, we welcome those residents to visit www.desiolens.eu
  • What is desiolens.com?

    No, however, if no authorized recipient is available to sign for the parcel, a notice will be left and the parcel held at their local office for a limited time, awaiting collection.
    If you do not receive a notification, you can still go to your local post office and claim the parcel by quoting its tracking code.  Please track your parcel sporadically. Please note, shipping does not require a signature in certain countries.

  • What is the dispatch time for the date of my order?

    All Plano and Power Desio lenses are dispatched within five business days.

    Custom-made toric lenses for astigmatism have an estimated dispatch time up to eight weeks from the date of being placed in production.

    Dispatch days are Monday through Friday and do not include weekends and public holidays. We cannot offer any guarantee and the dispatch time indicated is approximate.

  • What is the dispatch time for the date of my order?

    Delivery times will vary depending on your location. Please check our shipping page for further details. Please note delivery times are APPROXIMATE and not exact.

  • What is the dispatch time for the date of my order?

    Desio will notify customers via email if a parcel has been returned to our headquarters in Italy (might take many weeks before your parcel returns back), informing them of their reshipping options.
    If a Purchaser submits a wrong or insufficient delivery address which causes a return of the product to us, or the item is unclaimed, the Purchaser agrees to pay for reshipping and repacking (desiolens.com agrees to cover the shipping charge only once - full reimbursement is not permitted).
    In the event that a parcel is returned to our headquarters and the customer requests a refund, the customer is responsible the initial shipping and handling fees depending on the shipping method initially selected.

  • For what reason would a shipment be returned to desiolens.com?

    A parcel may be returned for the following reasons:

    • The recipient’s address is unknown;
    • The receiver’s name is not stated on the mailbox;
    • The delivery address supplied at the time of ordering was incorrect;
    • No authorized recipient was available to sign for the parcel and the customer did not collect their goods from their post office in the allotted time;
    • Another reason that is out of our responsibility.

After ordering information

  • I have difficulty logging into my desio account, what can i do?

    Please visit the LOG IN page and use the ‘Forgot Your Password’ facility to automatically generate an email to you with your new password.
  • What if i need some information about my order?

    Simply log into your Desio account and under your ‘Account Dashboard’ will appear a complete list of recent orders. From here it is possible to check whether the order has been dispatched and if a tracking code is available.
  • There is an error with the delivery address i provided, can i update the delivery address of an existing order?

    You must log into your Desio account and raise a ticket via the ‘Help Desk’ requesting to cancel and refund your order as the delivery address cannot be changed. However, once a parcel has been dispatched from desio’s warehouse it is no longer possible to cancel your order.

  • I've already placed my order but now i want to change the color and/or the prescription and/or the quantity, is that possible?

    You can log into your Desio account and raise a ticket via the ‘Help Desk’ requesting to cancel and refund your order as the parameters/color/quantity cannot be changed once submitted.

  • I lost my dispatch confirmation email, where can i find my tracking code?

    Once your order has been shipped, you will receive a confirmation email which includes your tracking number as proof the consignment was sent. It is necessary to wait a few HOURS before tracking your order as all data must be uploaded by the SHIPPING system. If you have lost this code, simply log into your Desio account and click on the relevant order to view its tracking code.

  • The online tracking information for my order indicates there is a problem with the delivery of my parcel, what can i do?

    Please ensure that you have checked the parcel’s tracking code status on the shipping service tracking website. Per our terms and conditions, Purchasers agree to track their orders. Also please check that your local shipping service has not left a notice to say they attempted a delivery: Occasionally parcels are held up at customs or delayed due to special events such as Christmas, however, if there has been no change in status for more than two weeks, please log into your Desio account and raise a ticket via the ‘Help Desk’ requesting a status update and Desio will investigate the matter for you.

  • My parcel arrived in the post but does not match what i have ordered, what can i do?

    Please contact us within seven days from the receipt of your shipment, by logging into your Desio account and raising a ticket via the ‘Help Desk’ to say that you have received an incorrect order and supply photographic evidence of the received. A customer service representative will then respond to your query as soon as possible.

  • Can i sleep with desio lenses?

    No, it is not advisable to sleep with any kind of contact lenses. Your eyes must rest during sleep. Please remove your Desio lenses before sleeping and put them in a lens case submerged in lens solution.

  •  The lenses are moving on my cornea, what can i do?

    Please ensure that the lenses are not inside-out, as this is one of the most common causes of movement on the eye. If the lenses are inverted, simply flip them inside-out and give them a good wash before reapplying.

  •  The lenses seem too big or too small for me, what could be the cause?

    There are two possibilities why the lenses seem too big or too small.
    Firstly, the lenses may have become inverted and are not sitting correctly on your eye. This can be resolved by flipping them inside-out and giving them a good wash before reapplying.
    Another possibility is that the parameters of the Desio lenses are not suitable for your eyes and you require a different diameter and or base curve.
    Unfortunately, we cannot replace the lens or issue a refund if the parameters you have ordered are not suitable for your eyes (as per our terms and conditions).

  • I would like to exchange my lenses because i wanted to order a different color or correction, how can i do this?

    It is possible to return any unopened boxes for an exchange (provided they are not toric lenses as these are custom-made and are not eligible for an exchange). You can log into your Desio account and raise a ticket via the ‘Help Desk’ requesting our return procedures. Please note this requires the Purchaser to pay to have the lenses returned to our headquarters in Italy, as well as a standard reshipping fee, depending on chosen shipping method.

    If the lenses box has been opened, the product cannot be exchanged or refunded.

    Exchanges will only be accepted on orders received by the customer within the previous 30 days.

  • I am experiencing discomfort while wearing the lenses, what can i do?

    Please ensure that you have washed the lens properly and check that they are not inside-out, as these are the most common causes of discomfort. If the lenses are inverted, simply flip them inside-out and give them a good wash before reapplying. You can use any kind of all-in-one solution with your lenses.

  • There is a defect with the lenses, what are your return procedures?

    We sincerely apologize in the unfortunate event that you received factory defective lenses.
    Please note we will exchange factory defective lenses free of charge. As per our terms and conditions, defective contact lenses may only be exchanged for the exact same lens model, color, and prescription.
    The customer must log into your Desio account and raise a ticket via the ‘Help Desk’ within 7 business days of receiving the parcel to state that there is a defect with the lenses you received. A customer service representative will then provide you with our return procedures.
    Please note the costs of returning the goods to us will be paid by the Purchaser.

Marketing and promotions

  • Do you supply discount codes?

    Desio occasionally offers discounts for special promotions or occasions.
  • When will be your next promotion?

    Please subscribe to our newsletter to be informed of our latest offers and news. Please also keep an eye on our various social media sites (Instagram and Facebook) for information on future promotions as it becomes available.
  • I'm an optician or optometrist with a shop and I want to sell Desio Contact Lenses. What should I do?

    If you are interested in selling Desio contact lenses, please contact Qualimed srl at retail@desioeyes.it

  • I'm a contact lens distributors and I am intrested in distributing Desio Color contact lenses in my Country. What should I do?

    Kindly contact Qualimed srl at distribution@desioeyes.it and provide an electronic copy of your business profile.

  • I'm a blogger/ influencer with a Youtube channel or Other social media network and I would like to review Desio lenses. What should I do?

    Kindly contact the Marketing Department of Qualimed SRL by emailing social@desioeyes.it

IMPORTANT NOTE: these email addresses are for business enquiries only. General enquiries will not be answered via email. General enquiries must be submitted via the ‘Help Desk’ ticketing system, accessible by logging into your account.

Frequently asked questions

Desio FAQ Page

FAQ - General Information

WhatsApp Chat: +393714284809

Email: support@desiolens.com

Available, Italian time: Monday - Friday 8:30 am - 5:00 pm (CET)

Desio is an exclusive, worldwide, online store offering a wide variety of colored contact lenses.

Customers who have had a proper eye check and know they can tolerate contact lenses are welcome to shop on our site.

Desio lenses are sold exclusively and solely on this online store. However, you can also find them in optical stores. Please click the following link to reach our store locator.

To order Desio contact lenses online, please visit our How to Order page. Here, you'll find detailed instructions on selecting the type of lenses you need, entering your prescription details, and completing the checkout process.

Desio offers a wide range of colored contact lenses including options for myopia (nearsightedness), hyperopia (farsightedness), plano (non-prescription), and toric lenses for astigmatism. Please note, we currently do not offer multifocal or bifocal lenses, but we are continuously working to expand our selection to meet more diverse needs.

This depends on your insurance policy. Some plans may cover the cost of prescription contact lenses but not cosmetic ones. Check with your insurance provider for specific coverage details.

Whether contacts are better than glasses depends on personal preferences, lifestyle, and specific visual needs. Contacts sit directly on the eye, providing a wider field of view and won't fog up or get splattered by mud or rain, making them a good choice for athletes and those active outdoors.

FAQ - What You Should Know Before Buying

Desio lenses are made for those who simply want to change the color of their iris, as well as for those who have vision problems such as myopia (nearsightedness), hyperopia (farsightedness), and astigmatism. Please consult your ophthalmologist beforehand to determine if you need prescription lenses.

  • Plano lenses are lenses with a power of 0.00, for customers with 20/20 vision who just want to change the color of their iris.
  • Prescription lenses are for customers with myopia (negative powers) or hyperopia (positive powers).
  • Toric lenses are for customers with astigmatism. These orders must be specially produced for a customer after ordering (custom made on preorder).

Desio lenses have received the following certifications:

  • FDA 510K
  • CE Mark
  • EN ISO 9001:08
  • EN ISO 13485:03
  • MOH Free Sale Certificate
  • Approvals from other local countries

Customers are welcome to raise a ticket through their account’s section MY TICKETS and attach their prescription.

Prescriptions must be issued by a licensed practitioner and include the eye doctor’s contact information, the customer's name, valid expiry date, and the parameters of the customer's eyes.

Quarterly lenses:

  • Spherical powers range from -13.00 to +6.00.
  • Myopia lenses (nearsightedness) from -0.50 to -13.00
  • Hyperopia lenses (farsightedness) from +0.50 to +6.00.
  • Toric lenses for astigmatism:
  • Power/Sphere/Diopter: from 0.00 to -10.00
  • Cylinder: from -0.50 to -3.00 (in 0.25 steps)
  • Axis: from 10° to 180° (in 10° steps).

Monthly lenses:

  • Only spherical powers are available from -8.00 to +4.00.

Desio lenses are made from Polymacon (38% water content) or Hioxifilcon D (54% water content).

Contact lenses are not a one-size-fits-all solution. It is essential to verify with your eye care specialist before purchasing the lenses to ensure these parameters are suitable for your eyes (these parameters cannot be changed).

If your prescription requires different parameters for each eye, you will need to order two separate boxes.

One box will contain the correction for your left eye, while the other will contain the correction for your right eye. It is important to note that we are unable to open the original packaging and mix your prescriptions.

To ensure that you receive the correct order, please select the option "I need 2 different powers" when placing your order. This will allow you to select both corrections and ensure that your vision is properly corrected.

Desio toric lenses are now offered in a variety of quarterly collections, including the new Sensual Beauty Lenses collection, the Two Shades of Grey collection, the Coffee collection, and the Attitude quarterly 2-tones and 3-tones collections.

For individuals with dry eyes, our monthly contact lenses made from Hioxifilcon D are highly recommended. These lenses feature a 54% water content, providing excellent hydration throughout the day. This high level of moisture helps to reduce irritation and ensures clear vision, making them ideal for daily wear. They are especially beneficial for those who prioritize both comfort and eye health.

Our lenses suitable for dry eyes can be found in several of our collections:

  • Attitude Collection - 1 Tone
  • Sale e Pepe 10th Anniversary
  • Very Peri Unique
  • Timeless Collection

Desio offers a range of vibrant and opaque colored lenses specifically designed to cover darker eye colors effectively, providing a natural-looking change.

The best contact lens depends on your vision requirements, comfort preference, and lifestyle needs. Consider whether you need them for vision correction or cosmetic purposes, and how often you plan to wear them.

When obtained from a reputable source like Desio and used according to our guidelines, colored contact lenses are safe. Consultation with an eye care professional is recommended, especially for prescription lenses.

Colored lenses should not adversely affect your vision when fitted correctly and prescribed by an eye care professional. However, if you experience discomfort or visual disturbances, remove the lenses and consult a specialist.

Yes, select models of Desio lenses do offer UV protection to help shield your eyes from harmful ultraviolet rays. Specifically, lenses from our Attitude Collection, Sale e Pepe 10th Anniversary line, Very Peri Unique, and the Timeless Collection are designed with UV protection. For detailed product specifications and to see the full range of UV-protective options, please visit the following pages on our website:

FAQ - All About Shipping

DesioLens.com ships internationally, to all countries (with the exception of Bolivia, Mexico, Somalia, Turkey, Vatican City, Venezuela, Yemen, Iran, and Guatemala - due to customs issues). We also do not ship to Italy, Czech Republic, and Slovakia; we welcome those residents to visit www.desiolens.eu.

No, a required signature is dependent on the selected courier service and country of residence. If no authorized recipient is available to sign for the parcel, a notice will be left, and the parcel held at their local office for a limited time, awaiting collection. If you do not receive a notification, you can still go to your local courier office and claim the parcel by quoting its tracking code. Please track your parcel sporadically. For further information, please contact support@desiolens.com.

A parcel may be returned for several reasons:

  • The recipient’s address is unknown.
  • The receiver’s name is not stated on the mailbox.
  • The delivery address supplied at the time of ordering was incorrect.
  • No authorized recipient was available to sign for the parcel and the customer did not collect their goods from their post/courier office in the allotted time.
  • Another reason that is out of our responsibility.
In the event of a signature being required and no authorized recipient is available, a notice will be left and the parcel held at their local office for a limited time, awaiting collection.

All Plano and Power Desio lenses are dispatched within five business days. Custom-made toric lenses for astigmatism have an estimated dispatch time of 5 to 6 weeks from the date of being placed in production. During promotional & seasonal periods, the production time may take up to 8 weeks due to high demand. Dispatch days are Monday through Friday and do not include weekends and public holidays. The dispatch time indicated is approximate.

Delivery times will vary depending on the service selected. Our PREMIUM SERVICE ensures delivery within two to three days from dispatch, while our STANDARD service takes between seven to nine days. Please note that toric lenses may require additional production time before dispatch. Delivery times are APPROXIMATE and not exact.

Desio will notify customers via email if a parcel has been returned to our headquarters in Italy, informing them of their reshipping options. If a purchaser submits a wrong or insufficient delivery address which causes a return of the product to us, or the item is unclaimed, the purchaser agrees to pay for reshipping and repacking. Desiolens.com agrees to cover the shipping charge only once - full reimbursement is not permitted.

FAQ - After Ordering Information

We kindly request that you visit the login page and utilize the Forgot Your Password feature. This will automatically generate an email containing your new password.

Simply log into your Desio account and under your ‘Account Dashboard’ will appear a complete list of recent orders. From here it is possible to check whether the order has been dispatched and if a tracking code is available.

You can log into your Desio account and raise a ticket requesting to cancel and refund your order as the address cannot be changed once submitted.

After your order has been shipped, you will receive a confirmation email containing your tracking number as evidence that the consignment has been dispatched. Please allow a few hours before attempting to track your order, as the shipping system requires time to upload all relevant data. In the event that you have misplaced your tracking code, simply log into your Desio account and navigate to the relevant order to view the tracking information.

Please ensure that you have checked the parcel’s tracking code status on the shipping service tracking website. Per our terms and conditions, purchasers agree to track their orders. Also please check that your local shipping service has not left a notice to say they attempted a delivery. If there has been no change in status for more than 5 working days, please log into your Desio account and raise a request for a status update and Desio will investigate the matter for you.

We kindly request that you reach out to us within seven days of receiving your shipment. To do so, simply log into your Desio account and submit a ticket indicating that you have received an incorrect order. Please also provide photographic evidence of the received item(s). Our dedicated customer service team will promptly respond to your inquiry and assist you in resolving the issue.

No, it is not recommended to layer contact lenses. If you need both color change and vision correction, opt for prescription colored lenses.

Proper care involves regularly cleaning and storing the lenses in appropriate solutions, handling them with clean hands, and following the specific care instructions provided with your lenses.

To remove Desio contact lenses, first wash and dry your hands thoroughly to prevent any contamination. Look up and gently pull down your lower eyelid. Carefully pinch the lens with your index finger and thumb and lift it away from your eye. Follow proper hygiene and handling techniques to avoid damaging the lens or introducing bacteria to the eye. For a step-by-step guide, visit our website.

To insert colored contacts, ensure your hands are clean and dry. Place the lens on the tip of your index finger, pull down your lower eyelid with your other fingers, look up, and gently place the lens on the lower part of your eye. Slowly release the eyelid and close your eye to allow the lens to settle. Blink a few times to center the lens. For more detailed instructions and tips, visit our website.

It is not recommended to swim with Desio contact lenses due to the risk of waterborne bacteria contaminating the lens and causing eye infections. If you must wear lenses while swimming, consider using waterproof goggles over them or opting for daily disposable lenses that you can discard immediately after swimming.

It is not recommended to shower with contact lenses. Showering while wearing contact lenses can expose them to water and increase the risk of eye infections. Tap water can contain microorganisms, most notably Acanthamoeba, which can attach to the surface of the contact lenses and cause infections, potentially leading to severe pain and even permanent vision loss. To protect your eye health, it's best to remove contact lenses before showering and put them back in afterwards, ensuring your hands are clean and dry during the process.

If you can feel the edges of your contact lenses, it may indicate that the lenses are not fitting correctly or that they have shifted in your eye. This sensation can sometimes lead to discomfort or irritation. Ensure your lenses are properly centered, and try blinking a few times to reposition them. If the feeling persists, the lenses might be damaged, or the fit might be incorrect for your eye shape. In such cases, it is recommended to remove the lenses and consult with an eye care professional to assess the fit and possibly explore alternative lens options or sizes.

Yes, contact lenses can freeze if exposed to very low temperatures, especially in environments well below the freezing point of water. When contact lenses freeze, they can become brittle and lose their shape and effectiveness. It's important to avoid leaving contact lenses in environments where they might be subjected to extreme cold, such as a car during a freezing winter night. Always store contact lenses at room temperature.

These are available exclusively through our authorized retailers. Please visit our store locator on our website Desio Store Locator here to find a store near you where you can purchase our daily lenses.

FAQ - Marketing and Promotions

Desio provides occasional discounts for special promotions or events. These discounts are a great opportunity for customers to save money while enjoying our high-quality products. Stay tuned for updates on our upcoming promotions and events.

Please subscribe to our newsletter to be informed of our latest offers and news. Please also keep an eye on our various social media sites (Instagram, Facebook, TikTok) for information on future promotions as it becomes available.

If you are interested in selling Desio contact lenses, please contact Qualimed srl at retail@desioeyes.it.

Kindly contact Qualimed srl at distribution@desioeyes.it and provide an electronic copy of your business profile.

Kindly contact the Marketing Department of Qualimed SRL by emailing social@desioeyes.it.

IMPORTANT NOTE: these email addresses are for business enquiries only. General enquiries will not be answered via email. General enquiries must be submitted via the ticketing system, accessible by logging into your account.