Frequently asked questions

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Email: support@desiolens.com

Available, Italian time: Monday - Friday 8:30 am - 5:00 pm (CET)

Desio is an exclusive, worldwide, online store offering a wide variety of colored contact lenses.

Customers who have had a proper eye check and know they can tolerate contact lenses are welcome to shop on our site.

Desio lenses are sold exclusively and solely on this online store. However, you can also find them in optical stores. Please click the following link to reach our store locator.

To order Desio contact lenses online, please visit our How to Order page. Here, you'll find detailed instructions on selecting the type of lenses you need, entering your prescription details, and completing the checkout process.

Desio offers a wide range of colored contact lenses including options for myopia (nearsightedness), hyperopia (farsightedness), plano (non-prescription), and toric lenses for astigmatism. Please note, we currently do not offer multifocal or bifocal lenses, but we are continuously working to expand our selection to meet more diverse needs.

This depends on your insurance policy. Some plans may cover the cost of prescription contact lenses but not cosmetic ones. Check with your insurance provider for specific coverage details.

Whether contacts are better than glasses depends on personal preferences, lifestyle, and specific visual needs. Contacts sit directly on the eye, providing a wider field of view and won't fog up or get splattered by mud or rain, making them a good choice for athletes and those active outdoors.

Desio lenses are made for those who simply want to change the color of their iris, as well as for those who have vision problems such as myopia (nearsightedness), hyperopia (farsightedness), and astigmatism. Please consult your ophthalmologist beforehand to determine if you need prescription lenses.

• Plano lenses are lenses with a power of 0.00, for customers with 20/20 vision who just want to change the color of their iris.
• Prescription lenses are for customers with myopia (negative powers) or hyperopia (positive powers).
• Toric lenses are for customers with astigmatism. These orders must be specially produced for a customer after ordering (custom made on preorder).

Desio lenses have received the following certifications:

• FDA 510K
• CE Mark
• EN ISO 9001:08
• EN ISO 13485:03
• MOH Free Sale Certificate
• Approvals from other local countries

Customers are welcome to raise a ticket through their account’s section MY TICKETS and attach their prescription.

Prescriptions must be issued by a licensed practitioner and include the eye doctor’s contact information, the customer's name, valid expiry date, and the parameters of the customer's eyes.

• Timeless Collection - Monthly (3 tones): Four shades
• New Sensual Beauty Lenses Collection: Eight shades (quarterly lenses)
• Two Shades of Grey Collection: Two shades (quarterly lenses)
• Coffee Collection: Four shades (quarterly lenses)
• Attitude Collection - Monthly (1 tone): Four shades
• Attitude Collection - Quarterly (2 tones): Four shades
• Attitude Collection - Quarterly (3 tones): Four shades
• Sale & Pepe Collection: Two shades
• Very Peri Limited Edition

Quarterly lenses:

• Spherical powers range from -13.00 to +6.00.
• Myopia lenses (nearsightedness) from -0.50 to -13.00
• Hyperopia lenses (farsightedness) from +0.50 to +6.00.
• Toric lenses for astigmatism:
• Power/Sphere/Diopter: from 0.00 to -10.00
• Cylinder: from -0.50 to -3.00 (in 0.25 steps)
• Axis: from 10° to 180° (in 10° steps).

Monthly lenses:

• Only spherical powers are available from -8.00 to +4.00.

Desio lenses are made from Polymacon (38% water content) or Hioxifilcon D (54% water content).

Contact lenses are not a one-size-fits-all solution. It is essential to verify with your eye care specialist before purchasing the lenses to ensure these parameters are suitable for your eyes (these parameters cannot be changed).

If your prescription requires different parameters for each eye, you will need to order two separate boxes.

One box will contain the correction for your left eye, while the other will contain the correction for your right eye. It is important to note that we are unable to open the original packaging and mix your prescriptions.

To ensure that you receive the correct order, please select the option "I need 2 different powers" when placing your order. This will allow you to select both corrections and ensure that your vision is properly corrected.

Desio toric lenses are now offered in a variety of quarterly collections, including the new Sensual Beauty Lenses collection, the Two Shades of Grey collection, the Coffee collection, and the Attitude quarterly 2-tones and 3-tones collections.

For individuals with dry eyes, our monthly contact lenses made from Hioxifilcon D are highly recommended. These lenses feature a 54% water content, providing excellent hydration throughout the day. This high level of moisture helps to reduce irritation and ensures clear vision, making them ideal for daily wear. They are especially beneficial for those who prioritize both comfort and eye health.

Our lenses suitable for dry eyes can be found in several of our collections:

• Attitude Collection - 1 Tone
• Sale e Pepe 10th Anniversary
• Very Peri Unique
• Timeless Collection

Desio offers a range of vibrant and opaque colored lenses specifically designed to cover darker eye colors effectively, providing a natural-looking change.

The best contact lens depends on your vision requirements, comfort preference, and lifestyle needs. Consider whether you need them for vision correction or cosmetic purposes, and how often you plan to wear them.

When obtained from a reputable source like Desio and used according to our guidelines, colored contact lenses are safe. Consultation with an eye care professional is recommended, especially for prescription lenses.

Colored lenses should not adversely affect your vision when fitted correctly and prescribed by an eye care professional. However, if you experience discomfort or visual disturbances, remove the lenses and consult a specialist.

Yes, select models of Desio lenses do offer UV protection to help shield your eyes from harmful ultraviolet rays. Specifically, lenses from our Attitude Collection, Sale e Pepe 10th Anniversary line, Very Peri Unique, and the Timeless Collection are designed with UV protection. For detailed product specifications and to see the full range of UV-protective options, please visit the following pages on our website:

• Attitude Collection - 1 Tone
• Sale e Pepe 10th Anniversary
• Very Peri Unique
• Timeless Collection

DesioLens.com ships internationally, to all countries (with the exception of Bolivia, Mexico, Somalia, Turkey, Vatican City, Venezuela, Yemen, Iran, and Guatemala - due to customs issues). We also do not ship to Italy, Czech Republic, and Slovakia; we welcome those residents to visit www.desiolens.eu.

No, a required signature is dependent on the selected courier service and country of residence. If no authorized recipient is available to sign for the parcel, a notice will be left, and the parcel held at their local office for a limited time, awaiting collection. If you do not receive a notification, you can still go to your local courier office and claim the parcel by quoting its tracking code. Please track your parcel sporadically. For further information, please contact support@desiolens.com.

A parcel may be returned for several reasons:

• The recipient’s address is unknown.
• The receiver’s name is not stated on the mailbox.
• The delivery address supplied at the time of ordering was incorrect.
• No authorized recipient was available to sign for the parcel and the customer did not collect their goods from their post/courier office in the allotted time.
• Another reason that is out of our responsibility.

In the event of a signature being required and no authorized recipient is available, a notice will be left and the parcel held at their local office for a limited time, awaiting collection.

All Plano and Power Desio lenses are dispatched within five business days. Custom-made toric lenses for astigmatism have an estimated dispatch time of 5 to 6 weeks from the date of being placed in production. During promotional & seasonal periods, the production time may take up to 8 weeks due to high demand. Dispatch days are Monday through Friday and do not include weekends and public holidays. The dispatch time indicated is approximate.

Delivery times will vary depending on the service selected. Our PREMIUM SERVICE ensures delivery within two to three days from dispatch, while our STANDARD service takes between seven to nine days. Please note that toric lenses may require additional production time before dispatch. Delivery times are APPROXIMATE and not exact.

Desio will notify customers via email if a parcel has been returned to our headquarters in Italy, informing them of their reshipping options. If a purchaser submits a wrong or insufficient delivery address which causes a return of the product to us, or the item is unclaimed, the purchaser agrees to pay for reshipping and repacking. Desiolens.com agrees to cover the shipping charge only once - full reimbursement is not permitted.

We kindly request that you visit the login page and utilize the Forgot Your Password feature. This will automatically generate an email containing your new password.

Simply log into your Desio account and under your ‘Account Dashboard’ will appear a complete list of recent orders. From here it is possible to check whether the order has been dispatched and if a tracking code is available.

You can log into your Desio account and raise a ticket requesting to cancel and refund your order as the address cannot be changed once submitted.

After your order has been shipped, you will receive a confirmation email containing your tracking number as evidence that the consignment has been dispatched. Please allow a few hours before attempting to track your order, as the shipping system requires time to upload all relevant data. In the event that you have misplaced your tracking code, simply log into your Desio account and navigate to the relevant order to view the tracking information.

Please ensure that you have checked the parcel’s tracking code status on the shipping service tracking website. Per our terms and conditions, purchasers agree to track their orders. Also please check that your local shipping service has not left a notice to say they attempted a delivery. If there has been no change in status for more than 5 working days, please log into your Desio account and raise a request for a status update and Desio will investigate the matter for you.

We kindly request that you reach out to us within seven days of receiving your shipment. To do so, simply log into your Desio account and submit a ticket indicating that you have received an incorrect order. Please also provide photographic evidence of the received item(s). Our dedicated customer service team will promptly respond to your inquiry and assist you in resolving the issue.

No, it is not recommended to layer contact lenses. If you need both color change and vision correction, opt for prescription colored lenses.

Proper care involves regularly cleaning and storing the lenses in appropriate solutions, handling them with clean hands, and following the specific care instructions provided with your lenses.

To remove Desio contact lenses, first wash and dry your hands thoroughly to prevent any contamination. Look up and gently pull down your lower eyelid. Carefully pinch the lens with your index finger and thumb and lift it away from your eye. Follow proper hygiene and handling techniques to avoid damaging the lens or introducing bacteria to the eye. For a step-by-step guide, visit our website.

To insert colored contacts, ensure your hands are clean and dry. Place the lens on the tip of your index finger, pull down your lower eyelid with your other fingers, look up, and gently place the lens on the lower part of your eye. Slowly release the eyelid and close your eye to allow the lens to settle. Blink a few times to center the lens. For more detailed instructions and tips, visit our website.

It is not recommended to swim with Desio contact lenses due to the risk of waterborne bacteria contaminating the lens and causing eye infections. If you must wear lenses while swimming, consider using waterproof goggles over them or opting for daily disposable lenses that you can discard immediately after swimming.

It is not recommended to shower with contact lenses. Showering while wearing contact lenses can expose them to water and increase the risk of eye infections. Tap water can contain microorganisms, most notably Acanthamoeba, which can attach to the surface of the contact lenses and cause infections, potentially leading to severe pain and even permanent vision loss. To protect your eye health, it's best to remove contact lenses before showering and put them back in afterwards, ensuring your hands are clean and dry during the process.

If you can feel the edges of your contact lenses, it may indicate that the lenses are not fitting correctly or that they have shifted in your eye. This sensation can sometimes lead to discomfort or irritation. Ensure your lenses are properly centered, and try blinking a few times to reposition them. If the feeling persists, the lenses might be damaged, or the fit might be incorrect for your eye shape. In such cases, it is recommended to remove the lenses and consult with an eye care professional to assess the fit and possibly explore alternative lens options or sizes.

Yes, contact lenses can freeze if exposed to very low temperatures, especially in environments well below the freezing point of water. When contact lenses freeze, they can become brittle and lose their shape and effectiveness. It's important to avoid leaving contact lenses in environments where they might be subjected to extreme cold, such as a car during a freezing winter night. Always store contact lenses at room temperature.

These are available exclusively through our authorized retailers. Please visit our store locator on our website Desio Store Locator here to find a store near you where you can purchase our daily lenses.

Desio provides occasional discounts for special promotions or events. These discounts are a great opportunity for customers to save money while enjoying our high-quality products. Stay tuned for updates on our upcoming promotions and events.

Please subscribe to our newsletter to be informed of our latest offers and news. Please also keep an eye on our various social media sites (Instagram, Facebook, TikTok) for information on future promotions as it becomes available.

If you are interested in selling Desio contact lenses, please contact Qualimed srl at retail@desioeyes.it.

Kindly contact Qualimed srl at distribution@desioeyes.it and provide an electronic copy of your business profile.

Kindly contact the Marketing Department of Qualimed SRL by emailing social@desioeyes.it.