Caution: To avoid irritation or more serious disease to your eyes, we recommend an annual or semi-annual check-up with your Eye Care Specialist. If you have never worn contact lenses before, we recommend that you visit your Eye Care Specialist to establish tolerance to contact lenses first. All of our products are produced in full compliance with The European Economic Community (E.E.C.) and FDA approved.
1. GENERAL CONDITIONS
All Terms and Conditions are applied to agreements made on the Desiolens website with written acceptance by Qualimed. These conditions are formally accepted by the Purchaser at the time of purchase. With confirmation of the order, you declare as the Purchaser that you agree to these conditions. Any changes to the Terms and Conditions shall be considered valid only after written acceptance by Qualimed, in written form, by email.
In consideration of your use of Desiolens.com you agree to provide true, accurate, current and complete information as prompted by Desiolens.com and maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Qualimed has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, it has the right to suspend or terminate your account and refuse any and all current and future use of the Site.
It is strictly forbidden to resale any products purchased through the website or by any other means from Desiolens.com or its subsidiaries affiliates. By making an order in Desiolens.com, you are declaring that the items are for personal use only and they are not for sale or re-sale.
It is strictly forbidden to sale Qualimed products by the means of online platforms.
2. CHILDREN PROTECTION
Desiolens.com is not available for users under 18 years. If you are under the age of 18, then your parent or a guardian review and accept this agreement on your behalf through Desiolens.com registration procedure.
After ordering, the Purchaser will receive an email with their confirmation and order summary. After acceptance by the Purchaser, the order will be considered binding.
Qualimed offers its customers free shipping registered Mail and Packet Tracked for Canadian residents on orders over 60€ or Packet Tracked for an additional 8€ or express shipping ranging from 10€ to 20€ depending on country. If the item is unclaimed or a Purchaser submits a wrong or insufficient delivery address which causes a return of the product to us, the Purchaser agrees to pay the reshipping fee (depending on the selected shipping method) to Qualimed for reshipping and repacking. Qualimed agrees to cover part of the shipping fee only once.
4.1 Product Availability and Expected Dispatch Times
All lenses available on our online store can take up to 5 business days to be dispatched (except toric lenses that require a production time after pre-order). Dispatch days are Monday through Friday and do not include weekends and public holidays. Once your order has been shipped, you will receive a confirmation email which will include your tracking number as proof the consignment was sent. It is necessary to wait a few days before tracking your registered mail order as all data must be uploaded by the postal system. Express shipments may be tracked immediately after dispatch.
4.2 Expected Delivery Time
Delivery times are approximate and not exact. Any delay does not constitute the rescission of the contract between Qualimed and the Purchaser. If insufficient data is given by the Purchaser to process the order, we will not be responsible for delays in delivery. In case of delays on our part beyond the reasonable time, we will issue a refund to the Purchaser.
Delivery times will vary depending on your location and the shipping method selected.
The average delivery time with Registered Mail is:
- Europe: 8-15 business days
- United States- Canada: 15-20 business days
- Other Countries: 20-30 business days
Please visit our shipping page for further details on the average delivery time for the other shipping methods offered on desiolens.com
Please note that delivery time is approximate. We do not guarantee delivery times.
Qualimed takes no responsibility for delays caused by the quality of the postal service in each country.
All products are sent as Registered Mail and the Purchaser must sign personally to receive their own goods. No one else may sign on their behalf.
IMPORTANT NOTE FOR AUSTRALIAN RESIDENTS:
Unfortunately the local postal services do not provide online tracking for registered international mail. FedEx express shipping offers a complete tracking service.
4.3 Import Duties, Sales Taxes or Value Added Taxes
Some countries may charge import and/or sales taxes on contact lenses when the lenses arrive at Customs in the destination country. Qualimed does not have any control over this and it is Purchaser’s responsibility to pay any applicable taxes as required at the time of delivery in his/her country.
Once the item has been sent and the Purchaser has received their tracking number, the Purchaser agrees to take over full responsibility for delivery. Purchasers agree to track their own orders. Check our Shipping & Tracking Section for details.
If the tracking for your parcel shows the wording " Delivered", Qualimed is unable to issue any refund.
All prices of the items on our website are in Euro currency with VAT 4% (prescription) or 22% (non-prescription) included and guaranteed at time of order.
We accept the following cards Visa, MasterCard, American Express and Maestro. Internet payment transactions are performed in Safe Mode TLS (Transport Layer Service).
Through PayPal (the worldwide leader in on-line payment transactions), you can link a credit/debit card or directly your bank account. PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. PayPal payments are usually credited within a few minutes. Your personal payment information will only be held by PayPal, and it will not be visible to us or to any third parties.
7. RIGHT TO WITHDRAW AND RETURN
If you are a consumer (i.e. you are not making a purchase, even in part, for your entrepreneurial initiative, profession, business or artisan activity) you are entitled to withdraw from the contract entered into with Qualimed for the purchase of the Products in accordance with these Terms and Conditions of Sale and in conformity with section 52 et seq. of the Italian Consumer Code (except for personalised Products) and to be refunded by Qualimed any sums already paid. If you intend withdrawing, you shall notify Qualimed in writing thereof through the ticketing system or by registered letter R.R. to Qualimed s.r.l. Corso Sempione 176, 21052 Busto Arsizio – Italy or certified e-mail within 14 (fourteen) working days starting on the date on which the Products were delivered to you or in the case of the purchase of several products with a single order but delivered separately, on the date on which you received the latest product. You will receive e-mail confirmation of withdrawal within the following forty-eight hours later. If you do decide to withdraw, you shall return the Products at your expense and risk, unless Qualimed decides to pay for shipping costs, but in any case it remains the responsibility of the customer to deliver the product to the courier until the return is withdrawn by Qualimed personnel, but in any case it remains the responsibility of the customer to deliver the product to the courier until the return is withdrawn by Qualimed personnel. Make sure the Product is in the same state as you have received it, with its warranty and its original packaging. The online purchase withdraw does not require the exchange of the goods, but only the refund of the amount spent according to the payment method used. If the Products have been paid for with a prepaid card, refunds will be made to the card originally used to make the purchase. All refunds will be made as quickly as possible and in any case within 14 (fourteen) days from receipt by Qualimed of the returned Products.
8. CLAIMS, RETURNS OR EXCHANGES
Customers are required to consult with their Eye Care Specialist BEFORE ordering from our store. We can only accept returns if the lenses are found to be factory defective.
Any refund will be issued within 120 days from the date of purchase. All refunds will be made in EUR and we will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.
In the case that you receive factory defective lenses, we will exchange them free of charge. Defective contact lenses may only be exchanged for the exact same lens model, color and prescription.
In the case that you receive defective lenses, you must proceed as follows:
- 1. Contact Desio’s Customer Service Department by logging into your account and submit a ticket within seven business days from the receipt of your shipment.
- 2. Return the defective lenses to Desio, including everything that came in the package with your shipment such as the box, blister and labels.
- 3. If you have opened the blisters, place the lenses in a lens case with contact lens solution and return them to us with the box and include the opened blisters.
- 4. Returning defective lenses must be sent within seven business days from the time that the customer initially contacted Desio’s Customer Service Department to report the defect.
We recommend that you do not accept deliveries which are obviously damaged. For detailed information about returns, please visit our return policy section. The costs of returning the goods to Qualimed will be paid by the Purchaser. The Purchaser agrees and accepts this policy.
9. RESPONSIBILITY AND WARRANTIES
All items sold on Desiolens.com are delivered in original packaging and in accordance with the information sent by the Purchaser. We are not responsible for errors in the information made by the Purchaser at the time of ordering. The responsibility of proper use of the lenses and following the instructions included in each product, falls upon the Purchaser. It is up to the Purchaser to follow proper maintenance, seek eye care and to regulate the tolerability of their own lenses. For this reason, we recommend a visit to your Eye Care Specialist every 6 months and that you follow the advice given in the instructions accompanying our product.
10. PERSONAL INFORMATION
The personal information disclosed by the Purchaser at the time of the order will be retained by DesioLens.com in a computer database. All personal information will be treated solely for the purposes of the correct order entry, business contacts, and after-sales service. The customer is free at any time to request the modification or deletion of their own personal information.
11. RESOLVE A DISPUTE - O.D.R. CLAUSE
Qualimed shall endeavour to resolve any complaint the Purchaser may have. If Qualimed is unable to resolve a dispute, either party is entitled to seek further recourse through the ODR Platform. Operated by the European Commission, the ODR Platform is an online platform providing businesses and customers in the European Union with a forum for resolving Online Sales Disputes without the need to go to court. The dispute resolution services available on the Platform are provided free of charge, although neither party is under any obligation to participate.
12. PLACE OF JURISDICTION
In the case of any disputes arising, the place of jurisdiction will be Milan, Italy.
Everything you find on DesioLens.com is copyrighted unless otherwise noted and may not be used without the written permission of Qualimed. Qualimed neither warrants nor implies that your use of materials displayed on DesioLens.com will not infringe upon the rights of third parties not owned by or affiliated with Desiolens.com. Images and videos of products displayed on the Site are either the property of, or used with permission by, Desio™. The use of these images by you, or anyone else authorized by you, is prohibited. Any unauthorized use of images may violate copyright, trademark, privacy and publicity laws, and/or communication regulations and statutes. Trademarks and logos displayed on the online store, Desiolens.com, are all registered trademarks. Your misuse of the trademarks displayed in our store, or any other content on the store, is strictly prohibited.
Our site has been designed with utmost precision and accuracy. In any case, Qualimed will not be liable for errors in the activity of the site. The images of the products are indicative only. See the product description for the technical characteristics of the products.
LAST UPDATED: JANUARY 2020
© QUALIMED, 2011 All Rights Reserved.